Key Responsibilities
1) Handle live chats, phone, email enquiries from customers in a prompt and professional manner.
2) Manage customer feedback and enquiries promptly as well as respond to complaints professionally.
3) Monitor and manage reviews submitted by customers on our products and services.
4) Provide an excellent after-sales service to customers.
5) Responsible for supporting day-to-day admin tasks.
6) Prepare monthly report and analysis.